Our Most Recent Service Reviews

Fast, friendly and fair! Tony took care of the problem in less than ten minutes and explained what the problem was in clear terms! Definitely will recommend!!!
Always professional and patient.
They went to bat for us and let us finance later. They showed up on time and left the basement spotless. I highly recommend them for anyone
I am a service plan member and paid for a diagnostic back in December Ivan came to do my diagnosis. I thought the ignitor went bad. I explained this to him and the dispatcher. He told me the control board was bad and needed to be replaced. He quoted me ...over 3,000 dollars. I asked him to try replacing the ignitor as I had a new one right in the case. He recommended I look into getting a new system. Austin from the sales team came out for a consultation he quoted me 15,000-$25,000 for carrier or Mitsubishi heat pumps. In total I had 11 HVAC companies come out for quotes. I ran into a former employee who now works for another company. He gave me the inside scoop on Nashoba Boilerworks (Sila). Nashoba Boilerworks was bought out by venture capitalist a few years back. I was told all employees work on commission even the techs. After I found out about this I decided I should get another diagnosis. Turns out it was a bad ignitor and a sensor less than $75 in parts. The tech also found out that my gas line valve was tampered with most likely by Ivan. I went 4 weeks without heat in the middle of winter because Ivan did not have proper training with gas furnaces or he deliberately lied to upsell me something else. I have tried to reach out a few times to get an explanation. I even tried reaching out to Austin the comfort consultant but I have been unsuccessful. From my experience if a company is not willing to talk to a customer about a concern they are most likely hiding something.Read More...
I wish every company was this amazing!
Carl and Tanner were excellent!