Perhaps Shawn’s greatest asset is that he is an excellent listener. Before designing and planning a new system for our clients, Shawn listens attentively and carefully to the customer’s needs and concerns. His industry and technical knowledge continues to grow as new technology and techniques advance. He is one of the most highly-recommended energy and HVAC consultants in the industry.
Shawn also graduated from the Peterson School of Steam Engineering for HVAC and Pneumatic controls. He excels in design of HVAC systems and is a member of ACCA and NATE and holds a MA Oil Burner license as well as a Master Sheet Metal license and a NH Gas Fitters license.
Shawn and Kerry live in Westford with their two sons, Danny and Shane. When he is not with his family, he spends his time learning about new technologies that will keep his clients safe and comfortable.
Nashoba Air & BoilerWorks relies on Kerry’s impressive business acumen to keep operations running smoothly. Her customer service instincts hit the bull’s eye and ensure that the company’s standards are consistently met. She is the role model who sets the tone for a friendly and service-oriented work environment.
Kerry has been with Nashoba Air & BoilerWorks since the very beginning and previously worked as a program manager in business development with Middlesex Community College in Lowell and Davox Corporation in Acton. She graduated from Fitchburg State University with a Bachelor of Science degree in Communications and Associates in Business Administration.
She grew up in Westford and still lives there with her husband, Shawn and sons Danny and Shane.
Kerry is a member of ACCA, Service Nation, and the Nashoba Valley Chamber of Commerce. Kerry’s motto is: “Work hard … play hard.” She enjoys traveling, skiing, and indulging in good wine. She loves outdoor activities and spending time with her family and their 10- year old Redbone Coonhound, Copper.
Our Comfort Consultants are experts at helping you select the best heating and/or cooling application for your home or business. They will visit your location at your convenience and listen to you concerns, ask questions, and give you options to meet your needs.
With Nashoba Air & BoilerWorks since 2009, Bruce previously worked as an Installation Expert in the HVAC field. He graduated from the University of Tennessee at Knoxville in Computer Science. He is excellent at problem-solving and is our resident Mass Save whiz. A member of the Stony Brook Fish and Game Association, Bruce is passionate about motorsports,cooking, and connecting with people. He has a talent for not only understanding the heating and cooling needs of our clients, but providing them with the right information so they feel good about heating and cooling applications they have selected.
Tom has been with Nashoba Air & BoilerWorks since 2013 and previously served as Grant Manager of the Department of Energy in Lowell MA. Raised in Westford, Tom has a Bachelor of Arts degree from the University of MA in Amherst. Tom’s expertise includes assisting homeowners with their Mass Save rebates and Heat Loan applications. In 2013, he received recognition from the Lennox Corporation in their Build a Salesperson program. Tom plays guitar and listens to his record collection in his spare time. He is an avid camper and skier (in the White Mountains), and loves science fiction movies and books. He also enjoys trying out lunch spots recommended by Bruce! Tom and his wife, Erin, and Tuckerman (their Great Pyrenees) live in Arlington MA.
Jim previously was a project manager in the construction and storm restoration field. Jim was raised in Danvers MA and is a big sports fan. He enjoys watching and “arguing” about the games with friends. Jim studied business management at Bridgewater State University and is an avid reader, as well as a skier and golfer. Jim, his wife, Suzanne and their three children live in North Andover.
Mark oversees the service and installation departments, leaving no stone unturned when it comes to ensure the comfort of our client families. His deep professional HVAC knowledge makes Mark the “go to man” for service and installation questions and concerns. With Nashoba Air & BoilerWorks since 2014, Mark has been in management since 2006 and has served as installer and service technician since 1993. He grew up in Wilmington and graduated from the Shawsheen Technical School in their HVAC Class of 1985. Mark has been married to Bonnie for more than 25 years. They have 14-year old twins – Jordyn, an elite cheerleader, and Jonathan, an avid hockey player. They live in Townsend.
One of our newer employees, Derek is our Service Manager who comes to us with extensive experience as a technician with a focus on installations and sales management and an expertise in system and duct design. Derek attended Shawsheen Valley Technical High School in Billerica and has been certified by several HVAC manufacturers. He is married to Kristy and they have three children: Travis, Tanner, and Lacey. They enjoy exploring and traveling … especially the beach. He says, “I love working with people and would love to do something with public speaking and coaching!” Stay tuned … who knows what the future holds!
Terry has served in several roles since joining Nashoba Air & BoilerWorks in 2002. Prior to accounts payable, she served as office manager of human resources and supervisor. She attended Northeastern University for accounting and the University of Massachusetts at Lowell for computers and – no surprise – loves working with numbers! She is a member of the Parish Center for the Arts in Westford, the Chelmsford Center for the Arts, and the Merrimack Reserve Corps. Terry enjoys oil and acrylic painting and recently began taking crew lessons, which she finds challenging. She loves family time and boasts of her husband Tom, one son, two daughters and eight grandchildren! She is a proud parent (Kerry’s Mom!) who has watched Nashoba Air & BoilerWorks grow since its very beginning. Terry lives in Westford MA and is looking forward to gradually transitioning into retirement.
Accounting and Office Manager
Having worked previously as an office manager for both a construction company and a lawn care company, Stephanie came to Nashoba Air & BoilerWorks in February of 2017. She is a Massachusetts born and bred, having lived in Acton and Sterling and attended Middlesex Community College in Bedford. She excels in accounting and human resources and can be a fountain of information on either subject. In her spare time, she enjoys gardening and landscaping her yard and is a sports fan, with a special place in her heart for the Boston Red Sox! She is married to Rick and they have four sons: Ryan, Zach, Matt, and Harland.
Service with a Smile
Our receptionist and service reps are genuinely happy to coordinate your service repair and maintenance visits, with a personal target of no less than complete satisfaction. You’ll know they are smiling – you’ll hear it in their friendly greeting and helpful service.
Customer Service Representative
Megan excels in customer service … not just in solving her customers’ issues, but doing it all with a smile. She says, “I hope my smile always shows through the phone! I enjoy helping others.” Megan previously worked in the automotive field in customer service before coming to Nashoba Air & BoilerWorks in 2017. She especially enjoys being outside in or near water, whether it is the ocean, lake, or pool. Even in the winter, she loves the outdoors, “just sliding around on the ice and having fun with her two daughters, Zaylie and Skyla.”
Customer Service Representative
Originally from the Lone Star state, Jean has a large dose of Texas-sized enthusiasm! She has years of experience in marketing and sales coupled with creativity, a sense of adventure, and natural curiosity. Educated at Boston University and UMass Lowell with a background in finance and liberal arts, Jean is skilled at problem-solving and achieving results. She enjoys running, hiking, and riding her motorcycle … and refinishing furniture! Jean has three children, Heather, Luke, and Jaime and a granddaughter, Lila.
Customer Service Representative
Darcelle was a Customer Service Rep for more than ten years with an answering service and received the Award of Excellence in her field in 2017. She has lived in Lowell all her life and attended Lowell High School and Blaine Beauty School. Her interests and hobbies include hair and makeup as well as horror movies and haunted attractions! She is a loving Godmother to three amazing little ones: Azy, Josiah, and Xavi.
Customer Service Representative
For more than six years, Sara was office manager for an outpatient behavioral health group in Wilmington NC. She also spent time as a CSR for a specialty surgical animal hospital in Wilmington. Sara was born and raised in East Templeton MQA. She lived in Maryland for four years and in North Carolina for twelve years before moving “home” to MA. She attended Fitchburg State University and studied communications and media. Sara describes herself as a “big nerd.” She’s into video games, sci-fi and horror movies, fitness and hiking. She loves soccer (watching, not playing) , exploring, and cooking. She lives with her Mom and 12-year old cat, Finnegan (her furry son) and is a black belt in the Korean martial art of Taekwondo!
Makenzie has lived in the same house in Littleton since 1968 which she shares with her Grandmother, Mom, Dad, sister Alexis and brother Zachary. She graduated from Littleton High School and earned an Associate’s degree in Liberal Arts and Sciences from Middlesex Community College. Her specialties are office administration and customer service. Makenzie is a member of the National Honor Society in high school and was awarded the Bronze Medal for the National Etymology Exam. In addition, she is a member of the Phi Theta Kappa Golden Key Honor Society. Her interests include writing, reading, painting, and drawing. She and her family enjoy annual family reunions at Disney World. An avid Bruin’s hockey fan, Makenzie She has two cats: Simba and Figaro.
Prior to joining the Nashoba Air & BoilerWorks team, Makala was an office coordinator and preschool teacher. As Inspection Coordinator, Makala synchronizes the necessary gas, plumbing, mechanical, sheet metal, and electrical inspections between the customer and the town inspectors, helping to ensure that the process is smooth and efficient. Makala went to Alvirne High School in Hudson NH and Middlesex Community College in Bedford MA. She is an animal lover who has an interesting mix of fur-babies: Bailey, a Mastiff-Lab; Bella, a Chihuahua; and Maxine, a Yorkie-Silky Terrier.
Installation Support Team
Our support staff helps our clients glide through the process, beginning with scheduling a Comfort Consultant visit to processing warranties and seeing that you get whatever utility rebates and tax credits you may be eligible for.
Having grown up and attended school in surrounding towns, Amanda (known as Mandi), has skills in customer service, administrative sales, and graphic design. A resident of Ayer, Mandi was raised in Groton and Littleton and attended Nashoba Valley Technical, having graduated in 2007 with a certificate of proficiency in Graphic Communications. Her interests include photography, spending time with family, and “anything outdoors” – camping, fishing, hiking. She loves playing guitar and drawing with ink and charcoal. Mandi has two beautiful daughters, whom she “adores for their polar-opposite personalities.”
Melissa joined Nashoba Air & BoilerWorks in 2016 and previously worked as Installation Coordinator for a local plumbing firm. She attended Northbridge High School and the University of Massachusetts at Dartmouth. Melissa excels at writing and communications. Melissa has a “soft spot” for medieval history and cats. In her spare time Melissa and her husband enjoy going to renaissance faires and going adventures with their family.
Meet Our Service and Installation Techs
Our installation experts, affectionately known as Techies, are detail-oriented and give their full attention into constructing a high-efficiency heating or cooling system that you and your family can rely on for years to come. Each installation is completed by high-trained technicians who are factory-trained and NATE-certified and who also hold a Massachusetts and New Hampshire Sheet Metal Mechanics license. At Nashoba Air & BoilerWorks, our installation and service experts are available 24 hours a day/7 days a week. Their expertise includes annual system maintenance, as well as emergency repairs.
At Nashoba Air & BoilerWorks we maintain a fully-stocked and up-to-date warehouse so that we can not only service our clients’ installation and service needs, but also respond to requests for accessory items that our clients need.
Dave joined Nashoba Air & BoilerWorks in 2019 supporting our Warehouse. Previously he held managerial positions at UMass Memorial Medical Center and Beth Israel Deaconess Medical Center in operations. Raised in Waltham, MA, Dave received a Bachelor of Arts degree from Western New England University. He studied and earned a Yellow belt in LEAN training which focuses on decreasing expenses, reducing cycle times, increasing volume, and improving production in Service, Supply Chain, Manufacturing, and Operation processes. Dave enjoys playing piano, singing, and photography. He is married to Hannah and they have two daughters: Keira and Sydney.